Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Café and Dining

Brew'd Awakening Cafe
Location: Main Lobby, near Patient Registration

Hours:
Monday through Friday
8:00 a.m. to 1:00 p.m.

All visitors are welcome.

Cafeteria

Location: Lourdes Medical Center, Lobby Level of the 1920's building

Hours:

Monday - Friday
Breakfast: 7:00 a.m. to 9:30 a.m. (Full Service)
Lunch: 11:00 a.m. to 2:00 p.m. (Full Service)

Saturday-Sunday
Breakfast: 7:00 a.m. to 9:30 a.m. (Full Service)
Lunch: 11:00 a.m. to 2:00 p.m. (Grab & Go, Limited Menu)

Visitors may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Lourdes Health, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work-related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Channel Listing for TV

Package	PSIP Name	Service	EIA	PSIP	Channel	Center Frequency (MHz)
Locals	GUIDELO	LOCAL GUIDE	10	10.1	3	195
Locals	ABC	KAPP ABC	11	11.1	6	201
Locals	CBS	KIMA CBS	11	11.6	8	201
Locals	FOX	KCYU FOX	12	12.1	10	207
Locals	NBC	KNDO NBC	12	12.6	12	207
Locals	CW	KIMA 2 CW	13	13.1	14	213
Locals	PBS	KYVE PBS	13	13.6	16	213
Locals	PBS2	KYVE 2 PBS Kids	13	13.7	17	213
Locals	ION	ION Television	23	23.1	36	219
Locals	METV	KAPP 2 Me TV	23	23.2	37	219
Locals	TELEM	KCYU 2 Telemundo	24	24.3	41	225
Locals	UNIMAS	UNIMAS	25	25.1	42	231
Locals	UNV	KUNW Univision	25	25.2	43	231
Locals	DYSTR	DAYSTAR	25	25.3	44	231
Locals	TBN	KDHW TBN	26	26.1	45	237
Locals	RSN	Root Sports NOrthwest	28	28.2	52	249
Deluxe	GUIDED1	DELUXE GUIDE 1	30	30.1	57	261
Deluxe	USA	USA Network	30	30.2	58	261
Deluxe	AETV	AE	30	30.3	59	261
Deluxe	TNT	TNT	31	31.1	60	267
Deluxe	TBS	TBS	31	31.2	61	267
Deluxe	AMC	AMC	31	31.3	62	267
Deluxe	DSC	DISCOVERY	32	32.1	63	273
Deluxe	HISTORY	HISTORY	32	32.2	64	273
Deluxe	FX	FX	32	32.3	65	273
Deluxe	BBCA	BBC AMERICA	33	33.1	66	279
Deluxe	SYFY	SYFY	33	33.2	67	279
Deluxe	TRUTV	TRU TV	33	33.3	68	279
Deluxe	COMEDY	COMEDY CENTRAL	34	34.1	69	285
Deluxe	PAR	PARAMOUNT	34	34.2	70	285
Deluxe	VH1	VH1	34	34.3	71	285
Deluxe	MTV	MTV	35	35.1	72	291
Deluxe	TVLAND	TV LAND	35	35.2	73	291
Deluxe	HALL	HALLMARK CHANNEL	36	36.1	75	297
Deluxe	NGC	NATIONAL GEOGRAPHIC	36	36.2	76	297
Deluxe	APL	ANIMAL PLANET	36	36.3	77	297
Deluxe	SCIENCE	SCIENCE	37	37.1	78	303
Deluxe	AHC	AHC	37	37.2	79	303
Deluxe	HGTV	HGTV	37	37.3	80	303
Deluxe	FOOD	FOOD NETWORK	38	38.1	81	309
Deluxe	TRAV	TRAVEL CHANNEL	38	38.2	82	309
Deluxe	TLC	TLC	38	38.3	83	309
Deluxe	BRAVO	BRAVO	39	39.1	84	315
Deluxe	E!	E!	39	39.2	85	315
Deluxe	LIFE	LIFETIME	39	39.3	86	315
Deluxe	OWN	OWN	40	40.1	87	321
Deluxe	BET	BET	40	40.2	88	321
Deluxe	OVATION	OVATION TV	40	40.3	89	321
Deluxe	CNN	CNN	41	41.1	90	327
Deluxe	FNC	FOX NEWS	41	41.2	91	327
Deluxe	MSNBC	MSNBC	41	41.3	92	327
Deluxe	HLN	HLN	42	42.1	93	333
Deluxe	CNBC	CNBC	42	42.2	94	333
Deluxe	FBN	FOX BUSINESS NETWORK	42	42.3	95	333
Deluxe	BLOOM	BLOOMBERG	43	43.1	96	339
Deluxe	WEATH	WEATHER CHANNEL	43	43.2	97	339
Deluxe	CSPAN	C-SPAN	43	43.3	98	339
Deluxe	DISN	DISNEY CHANNEL	44	44.1	99	345
Deluxe	BOOM	BOOMERANG	44	44.2	100	345
Deluxe	UKIDS	UNIVERSAL KIDS	45	45.1	102	351
Deluxe	NICKJR	NICK JR	45	45.2	103	351
Deluxe	NICK	NICKELODEON	45	45.3	104	351
Deluxe	TOON	CARTOON NETWORK	46	46.1	105	357
Deluxe	DFC	DISCOVERY FAMILY	46	46.2	106	357
Deluxe	CMT	CMT	46	46.3	107	357
Deluxe	GACF	GAC FAMILY	47	47.1	108	363
Deluxe	ESPN	ESPN	47	47.2	109	363
Deluxe	ESPN2	ESPN2	47	47.3	110	363
Deluxe	GUIDED2	DELUXE GUIDE 2	48	48.1	111	369
Deluxe	TNF	Thursday Night Football	48	48.2	112	369
Deluxe	SEC	SEC NETWORK	48	48.3	113	369
Deluxe	FS1	FOX SPORTS 1	49	49.1	114	375
Deluxe	FS2	FOX SPORTS 2	49	49.2	115	375
Deluxe	MT	MOTORTREND	49	49.3	116	375
Deluxe	TCM	TCM	50	50.1	117	381
Deluxe	HSN	HSN	50	50.2	118	381
Deluxe	EWTN	EWTN	50	50.3	119	381
Deluxe	SHOPHQ	SHOP HQ	51	51.1	120	387
Deluxe	QVC	QVC	51	51.2	121	387
Deluxe	CNNE	CNN EN ESPANOL	51	51.3	122	387
Deluxe	NEWSNTN	NewsNation	52	52.1	123	393
Deluxe	MTV2	MTV2	52	52.2	124	393
Deluxe	MTVCLAS	MTV CLASSIC ROCK	52	52.3	125	393
Deluxe	UP	UP	53	53.1	126	399
Deluxe	RFDHD	RFDTV	53	53.3	128	399
Deluxe	VICE	VICELAND	54	54.1	129	405
Deluxe	FYI	FYI	54	54.2	130	405
Deluxe	DEST	DESTINATION AMERICA	54	54.3	131	405
Deluxe	ID	INVESTIGATION DISCOVERY	55	55.1	132	411
Deluxe	ACUWTHR	ACCUWEATHER	55	55.2	133	411
Deluxe	COOK	COOKING CHANNEL	55	55.3	134	411
Deluxe	OXYGEN	OXYGEN	56	56.1	135	417
Deluxe	WE	WE TV	56	56.2	136	417
Deluxe	POP	POP	56	56.3	137	417
Deluxe	GSN	GAME SHOW NETWORK	57	57.1	138	423
Deluxe	LOGO	LOGO	57	57.2	139	423
Deluxe	DLC	DISCOVERY LIFE	57	57.3	140	423
Deluxe	BHER	BET HER	58	58.1	141	429
Deluxe	TVONE	TV ONE	58	58.2	142	429
Deluxe	BBCWLD	BBC WORLD NEWS	58	58.3	143	429
Deluxe	NIKTON	NICKTOONS	59	59.1	144	435
Deluxe	TNCK	TEENNICK	59	59.2	145	435
Deluxe	MTVLIVE	MTV LIVE	60	60.1	147	441
Deluxe	RVLT	REVOLT	60	60.2	148	441
Deluxe	FUSE	FUSE	60	60.3	149	441
Deluxe	INSP	INSP	61	61.1	150	447
Deluxe	SUNDANC	SUNDANCETV	61	61.2	151	447
Deluxe	LMN	LMN	62	62.2	154	453
Deluxe	IFC	IFC	62	62.3	155	453
Deluxe	HMM	HALLMARK MOVIES	63	63.1	156	459
Deluxe	BETSOUL	BET SOUL	63	63.2	157	459
Deluxe	PAC12	PAC-12 NETWORK	63	63.3	158	459
Deluxe	BYUTV	BYU TV	64	64.1	159	465
Deluxe	IMPCNET	IMPACT NETWORK	64	64.3	161	465
Deluxe	MAGN	MAGNOLIA NETWORK	65	65.1	162	471
Deluxe	MTVU	MTVU	65	65.2	163	471
Deluxe	NEWSMX	NEWSMAX TV	65	65.3	164	471
Deluxe	BIGTEN	BIG TEN / BTN	66	66.1	165	477
Deluxe	ACC	ACC NETWORK	66	66.2	166	477

Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

The Washington State Department of Health
Complaint Intake: 360.236.4700 or email HSQAComplaintIntake@doh.wa.gov for questions about provider and facility complaints.

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Gift Shop

Location: Main Lobby, near Patient Registration

Hours of Operation:
Mon. to Fri.: 9:00 a.m. to 1:00 p.m.
Cash and credit cards accepted.

Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

Hospital Safe for Valuables

It is Lourdes Health recommendation that patient valuables be given to family (verified with identification) rather than held in the hospital safe. Staff will document the disposition, including inventory of items and name of receiving family member on admission records.

NURSING STAFF SHALL:

Place valuables in a valuables envelope in presence of patient, family member if available, and another staff member. If patient is unable to witness valuables being secured, 2 staff members shall witness the placement of valuables in the envelope and sign the envelope.
List all contents on outside of envelope.
- Describe without saying gold, silver, diamonds:
Sample: white color
yellow color
Clear stone
Red stone
Etc.
- List denomination of paper money and coins.
- Label envelope with patient sticker on both tab and envelope and tear-off tab.
Attach envelope tab to patient's chart. Obtain patient's signature, family member's signature as appropriate as well as staff member's signature.

DURING ADMISSION OFFICE HOURS
(Monday - Thursday 5:30 a.m. - 6:30 p.m. & Fridays 5:30 a.m. - 5:00 p.m.).
Envelope to Admission Staff for placement in valuables safe.

AFTER HOURS/WEEKENDS:
Patient Care Coordinator contacted to take the valuables envelope to the Admission's office and log the envelope and deposit in the safe for safekeeping.

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Housekeeping Services

Patients' rooms are cleaned daily, from 8:00 a.m. to 7:30 p.m. For any request after those hours, housekeeping needs to be contacted at ext. 2345 from the room phone or 509.438.6033 from any other phone; the lead telephone is available 24 hours.

Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

Lost and Found

Lourdes Health shall take every reasonable precaution to aid patients and employees in safeguarding their personal possessions. Both patients and employees are encouraged to bring to the hospital only those items that are essential. If an item should be found on the premises, the hospital will make every reasonable effort to locate its rightful owner. If, after a period of time the owner cannot be located, the hospital will then legally dispose of the item.

Mail

Flowers may be delivered by visitors, staff or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurses station or given to your attending nurse.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

Parking

Parking is allowed only within designated areas and is prohibited in fire lanes and areas designated with yellow paint and/or "No Parking" signs. Appropriately marked spaces will be designated for use by physically disabled patients and staff. Restricted spaces will be designated and reserved for parking of Lourdes Health Network vehicles.

Please see picture below of parking map for Lourdes Medical Center. Patient and visitor parking is marked in red, yellow, and purple.

Parking Map

Pastoral Care

Pastoral services are available to bring the compassionate presence and healing comfort of Christ to patients, their families, and hospital staff. Pastoral services support the patient in his/her own religious beliefs. All employees share in the ministry of pastoral care. Whenever an employee is compassionate and caring, they are, in some way, providing pastoral services. If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact the chaplain on call.

Chaplains are on duty in the hospital or by beeper between:
8:00 a.m. - 4:30 p.m. on weekdays

The chapel is always open for prayer and meditation. It’s located at Lourdes Medical Center main lobby level, near the registration area. The chapel is open from 7 a.m. until 8 p.m. daily for meditation and prayer. At other times it shall be opened by Security at the patient or family's request. Patients also have access to the chapel by tuning in to Channel 5.

Patient Meals

An ambassador will visit with patients before every meal service to explain the daily specials and menu offerings. The menu may vary slightly depending on dietary recommendations ordered by their physician. An ambassador will take their order and will personally assemble their meal and deliver it to their room.

For additional information and menu, please review our flyer for daily offerings: Lourdes Patient Meals

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Lourdes Health cannot be responsible for replacing personal belongings.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Rapid Response Team

A highly trained group of individuals called the Rapid Response Team is in place at all times in the hospital. This team can be called at any time by you, or those who may be here with you, to check on any medical condition that is of concern before there is a life-threatening emergency.

When to call rapid response:
Call for help if you notice:

- - Changes in heart rate or blood pressure
  - Change in respiratory (breathing) rate or oxygen levels
  - Changes in urine output (much more or less urine)
  - Change in mental status or level of consciousness
  - Any time you are worried something might be wrong
  - Any change in the patient’s condition that needs immediate attention, and the healthcare team is not responding, or if you continue to have serious concerns after speaking with the healthcare team

Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on Lourdes Health property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

Telephone

All patient rooms have phones. To place a call within the hospital, see p. 3. To dial local, dial 9 + area code + the phone number you want to call. To reach your nurse, use your call button or call the nurse directly using the phone number listed on the whiteboard.

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Vending Machines

Here you can find beverages and snacks 24 hours a day. Located on the 2nd floor, in the visitor lobby of the Inpatient Rehab Unit.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

Wifi

We provide our patients and their guests with free Wi-Fi:
LHNPublic Guest Access

When LHNPublic Guest Access is selected from your smart device, you will be automatically connected to the Lourdes Guest Wi-Fi Network. There is no password requirement to join the Lourdes Guest Wireless Network.