Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Café and Dining

Brew'd Awakening Cafe
Location: Main Lobby, near Patient Registration

Hours:
Monday through Friday
8:00 a.m. to 1:00 p.m.

The bar features coffees, a variety of baked goods, and grab ‘n go items. All visitors are welcome.

Cafeteria

A nourishing, well-balanced diet is an important part of the day, and Lourdes Medical Center makes every effort to provide nutritious, delicious meals for not only our patients, but everyone in our community. Lourdes 4th Ave. Bistro is very reasonably priced, and offers a variety of entrees, grab and go snacks, salads, desserts and other items.

Location: Lourdes Medical Center, Lobby Level of the 1920's building

Hours:

Monday - Friday
Breakfast: 7:00 a.m. to 9:30 a.m. (Full Service)
Lunch: 11:00 a.m. to 2:00 p.m. (Full Service)

Saturday-Sunday
Breakfast: 7:00 a.m. to 9:30 a.m. (Full Service)
Lunch: 11:00 a.m. to 2:00 p.m. (Grab & Go, Limited Menu)

Visitors may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Lourdes Health, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work-related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Channel Listing for TV

#	Channel	#	Channel
5	CHAPEL	45.1	UKIDS
10.1	GUIDELO	45.2	NICKJR
11.1	ABC	45.3	NICK
11.6	CBS	46.1	TOON
12.1	FOX	46.2	DFC
12.6	NBC	46.3	CMT
13.1	CW	47.1	GACF
13.6	PBS	47.2	ESPN
13.7	PBS KIDS	47.3	ESPN2
23.1	ION	48.1	GUIDED2
23.2	METV	48.2	TNF
24.3	TELEM	48.3	SEC
25.1	UNIMAS	49.1	FS1
25.2	UNV	49.2	FS2
25.3	DYSTR	49.3	MT
26.1	TBN	50.1	TCM
28.2	RSN	50.2	HSN
30.1	GUIDED1	50.3	EWTN
30.2	USA	51.1	SHOPHQ
30.3	AETV	51.2	QVC
31.1	TNT	51.3	CNNE
31.2	TBS	52.1	NEWSNTN
31.3	AMC	52.2	MTV2
32.1	DSC	52.3	MTVCLAS
32.2	HISTORY	53.1	UP
32.3	FX	53.3	RFDHD
33.1	BBCA	54.1	VICE
33.2	SYFY	54.2	FYI
33.3	TRUTV	54.3	DEST
34.1	COMEDY	55.1	ID
34.2	PAR	55.2	ACUWTHR
34.3	VH1	55.3	COOK
35.1	MTV	56.1	OXYGEN
35.2	TVLAND	56.2	WE
36.1	HALL	56.3	POP
36.2	NGC	57.1	GSN
36.3	APL	57.2	LOGO
37.1	SCIENCE	57.3	DLC
37.2	AHC	58.1	BHER
37.3	HGTV	58.2	TVONE
38.1	FOOD	58.3	BBCWLD
38.2	TRAV	59.1	NIKTON
38.3	TLC	59.2	TNCK
39.1	BRAVO	60.1	MTVLIVE
39.2	E!	60.2	RVLT
39.3	LIFE	60.3	FUSE
40.1	OWN	61.1	INSP
40.2	BET	61.2	SUNDANCE
40.3	OVATION	62.2	LMN
41.1	CNN	62.3	IFC
41.2	FNC	63.1	HMM
41.3	MSNBC	63.2	BETSOUL
42.1	HLN	63.3	PAC12
42.2	CNBC	64.1	BYUTV
42.3	FBN	64.3	IMPCNET
43.1	BLOOM	65.1	MAGN
43.2	WEATHER	65.2	MTVU
43.3	CSPAN	65.3	NEWSMX
44.1	DISN	66.1	BIGTEN
44.2	BOOM	66.2	ACC

Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

The Washington State Department of Health
Complaint Intake: 360.236.4700 or email HSQAComplaintIntake@doh.wa.gov for questions about provider and facility complaints.

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Discharge

Discharge planning is a process that begins from the moment of admission and continues throughout your hospital stay. When your physician has determined that you have sufficiently recovered, he or she will write a discharge order. Instructions and information regarding post hospital care will be provided to you. If there are any remaining forms to be signed, you will be directed where you will need to go. The discharge process may take several hours, but it is an important step in your overall care.

Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Gift Shop

Location: Main Lobby, near Patient Registration

Lourdes Gift Shop
Lourdes Hospital Lobby
520 N. 4th Ave. | Directions
Pasco, WA 99301
509.547.7704 ext. 5547

Hours of Operation:
Mon. to Fri.: 9:00 a.m. to 1:00 p.m.
Cash and credit cards accepted.

Did you know Lourdes Gift Shop is a quaint little boutique with distinct items that you won’t find locally? You’ll be amazed at the selection of inexpensive quality gifts for your friends and family members. We have:

- - Unique jewelry, clothing and accessories
  - Seahawks products for the biggest fans
  - Gift Cards
  - Items to pamper yourself, such as the Naked Bee line of lotions and massage tools
  - Phone accessories…and much more

Pamper yourself and come in and take a look. You didn’t know you needed it…until you found it at Lourdes Gift Shop!

Brighten Someone's Day With a Special Gift

To cheer your loved one or special friend in the hospital, we have a unique selection of specialty items.

- - Beautiful flowers
  - Heartfelt and funny cards
  - Colorful balloons
  - Huggable stuffed animals
  - Practical and pretty slippers
  - Unique jewelry…and much more

Stop in or place your order over the phone. All gifts arrive wrapped in a complimentary gift bag with colorful tissue. We also include a card with your personal message. Free gift delivery is provided.

How to Order

To place your order by phone call 509.547.7704 ext. 5547 with the following information:

- - Patient’s Name
  - Room #
  - Message
  - Credit Card Information

Lourdes volunteers deliver gifts on weekdays, 9 am to 1 pm.

All gift shop proceeds are used to enhance Lourdes services for our patients and their families.

Interested in volunteering? To learn more about volunteering click here.

Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

Hospital Safe for Valuables

It is Lourdes Health recommendation that patient valuables be given to family (verified with identification) rather than held in the hospital safe. Staff will document the disposition, including inventory of items and name of receiving family member on admission records.

NURSING STAFF SHALL:

Place valuables in a valuables envelope in presence of patient, family member if available, and another staff member. If patient is unable to witness valuables being secured, 2 staff members shall witness the placement of valuables in the envelope and sign the envelope.
List all contents on outside of envelope.
- Describe without saying gold, silver, diamonds:
Sample: white color
yellow color
Clear stone
Red stone
Etc.
- List denomination of paper money and coins.
- Label envelope with patient sticker on both tab and envelope and tear-off tab.
Attach envelope tab to patient's chart. Obtain patient's signature, family member's signature as appropriate as well as staff member's signature.

DURING ADMISSION OFFICE HOURS
(Monday - Thursday 5:30 a.m. - 6:30 p.m. & Fridays 5:30 a.m. - 5:00 p.m.).
Envelope to Admission Staff for placement in valuables safe.

AFTER HOURS/WEEKENDS:
Patient Care Coordinator contacted to take the valuables envelope to the Admission's office and log the envelope and deposit in the safe for safekeeping.

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Housekeeping Services

Patients' rooms are cleaned daily, from 8:00 a.m. to 7:30 p.m. For any request after those hours, housekeeping needs to be contacted at ext. 2345 from the room phone or 509.438.6033 from any other phone; the lead telephone is available 24 hours.

Interpreters and Translation Services

If you, a family member or other guest has special communication needs such as interpreting services, please tell your admitting representative, your nurse or point to your language in the Language Identification Card which is posted at the nurses stations and at registration. Interpreting services are offered at no charge to patients.

Lost and Found

Lourdes Health shall take every reasonable precaution to aid patients and employees in safeguarding their personal possessions. Both patients and employees are encouraged to bring to the hospital only those items that are essential. If an item should be found on the premises, the hospital will make every reasonable effort to locate its rightful owner. If, after a period of time the owner cannot be located, the hospital will then legally dispose of the item.

Mail

Flowers may be delivered by visitors, staff or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurses station or given to your attending nurse.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you. If the hospital’s pharmacy does not stock a specific medication, we may ask you to bring a supply from home until we are able to order it.

Parking

All parking is free to visitors of Lourdes Medical Center. Parking is allowed only within designated areas and is prohibited in fire lanes and areas designated with yellow paint and/or "No Parking" signs. Appropriately marked spaces will be designated for use by physically disabled patients and staff. Restricted spaces will be designated and reserved for parking of Lourdes Health Network vehicles.

There are four designated areas for visitor parking:

Front of the main LMC entrance
North side of LMC
Directly across 4th Avenue
For emergency room visitors, a designated parking lot is available just outside the Emergency Room entrance.

Parking Maps

Pastoral Care

Pastoral services are available to bring the compassionate presence and healing comfort of Christ to patients, their families, and hospital staff. Pastoral services support the patient in his/her own religious beliefs. All employees share in the ministry of pastoral care. Whenever an employee is compassionate and caring, they are, in some way, providing pastoral services. If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact the chaplain on call.

Chaplains are on duty in the hospital or by beeper between:
8:00 a.m. - 4:30 p.m. on weekdays

We are available for emergency situations on weeknights and weekends. Please ask your nurse for assistance. If you prefer to contact a Chaplain privately, we can be reached by calling any of the numbers below.
Ph 509.542.3064 or 509.546.2259

The chapel is always open for prayer and meditation. It’s located at Lourdes Medical Center main lobby level, near the registration area. The chapel is open from 7 a.m. until 8 p.m. daily for meditation and prayer. At other times it shall be opened by Security at the patient's or family's request. Patients also have access to the chapel by tuning in to Channel 5.

Chaplains

You do not need a religious affiliation or background to speak with Lourdes Chaplains. As a matter of fact, we are available to all believers and non-believers. Our true purpose is to help you and your loved ones regardless of your personal beliefs. Please count on us to be of assistance to you.

We can help by:

- - Contacting the leader of your faith community for you
  - Helping you and your loved ones as you make difficult medical decisions
  - Listening respectfully and reflecting with you on your personal story
  - Providing spiritual/emotional support and encouragement
  - Helping you find peace and meaning in your suffering
  - Assisting you in drawing strength from your own faith tradition
  - Praying with you and for you
  - Accessing the sacraments
  - Guidance and consultation on ethical dilemmas
  - Help with spiritual distress, grief, crisis intervention, and support during significant life changes.

*We celebrate Mass every Wednesday, as well as Holy Days of Obligation, at noon in the chapel. Please see the Mass schedule outside the Chapel door for updated schedules.*

Patient Meals

An ambassador will visit with patients before every meal service to explain the daily specials and menu offerings. The menu may vary slightly depending on dietary recommendations ordered by their physician. An ambassador will take their order and will personally assemble their meal and deliver it to their room.

For additional information and menu, please review our flyer for daily offerings: Lourdes Patient Meals

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Lourdes Health cannot be responsible for replacing personal belongings.

*Personal Valuables: you are responsible for all your personal effects, including personal grooming articles, clothing eyeglasses, contact lenses, hearing aids, dentures, other prosthetic devices, electronic devices such as cell phones, laptops, electronic readers, iPads/Pods and all other such devices. I understand and agree that the hospital maintains a safe for the safekeeping of money and other valuables; however, except as required by law, the hospital is not liable for any loss or damage to property that is secured in the safe. *

If you misplace personal belongings, check with your nurse or contact Environmental Services ext. 2280 or 509.546.2280 if calling from outside the hospital.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Rapid Response Team

A highly trained group of individuals called the Rapid Response Team is in place at all times in the hospital. This team can be called at any time by you, or those who may be here with you, to check on any medical condition that is of concern before there is a life-threatening emergency.

When to call rapid response:
Call for help if you notice:

- - Changes in heart rate or blood pressure
  - Change in respiratory (breathing) rate or oxygen levels
  - Changes in urine output (much more or less urine)
  - Change in mental status or level of consciousness
  - Any time you are worried something might be wrong
  - Any change in the patient’s condition that needs immediate attention, and the healthcare team is not responding, or if you continue to have serious concerns after speaking with the healthcare team

Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on Lourdes Health property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

Telephone

All patient rooms have phones. To place a call within the hospital, see p. 3. To dial local, dial 9 + area code + the phone number you want to call. To reach your nurse, use your call button or call the nurse directly using the phone number listed on the whiteboard.

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Vending Machines

Here you can find beverages and snacks 24 hours a day. Located in the emergency room and on the 2nd floor, in the visitor lobby of the Inpatient Rehab Unit.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

Wifi

We provide our patients and their guests with free Wi-Fi:
LHNPublic Guest Access

When LHNPublic Guest Access is selected from your smart device, you will be automatically connected to the Lourdes Guest Wi-Fi Network. There is no password requirement to join the Lourdes Guest Wireless Network.